Privacy policy

Effective Date: November 11, 2025

Fitcustomizer (“we,” “us,” or “our”) operates this online store and related services (the “Services”) to provide customers with a curated and professional shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, and email address.

  • Payment information: credit or debit card details and other transaction data.

  • Account information: username, password, and preferences.

  • Order details: items viewed, added to cart, purchased, or returned.

  • Device and usage data: IP address, browser type, and interactions with our store.

Information is collected directly from you, automatically through your device, from Shopify (our e-commerce platform provider), and from trusted third-party partners who assist in operating our Services.

2. How We Use Your Information

We use personal information to:

  • Process orders, payments, returns, and account management.

  • Communicate with you regarding purchases or inquiries.

  • Provide, personalize, and improve our Services.

  • Conduct lawful marketing and promotional activities.

  • Detect and prevent fraud, security breaches, or misuse.

  • Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Personal Information

We may share your personal information with:

  • Shopify, to host and power our store.

  • Service providers, including payment processors, logistics, analytics, and customer support partners.

  • Marketing partners, for lawful advertising and promotional purposes.

  • Authorities or legal entities, when required by applicable law.

If Fitcustomizer undergoes a merger, acquisition, or business transfer, your information may be included as part of that transaction.

4. Security and Data Retention

We use appropriate security measures to protect your information from unauthorized access or disclosure. While no system is completely secure, we continuously evaluate our safeguards to protect customer data.

Your information is retained only as long as necessary to fulfill our business purposes, comply with legal obligations, and resolve any disputes.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy or transfer of your data.

  • Restrict or object to certain data uses.

  • Withdraw consent for marketing communications.

Requests can be made through the contact information below.

6. International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses to ensure adequate protection.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

8. Contact Information

If you have questions or wish to exercise your data rights, please contact us at:

📧 support@fitcustomizer.com

📍 Niittokuja 2B, 90440 Kempele, Finland