Hope Cuffed Beanie by Fitcustomizer

Effective Date: November 11, 2025

Company Name: Fitcustomizer Oy

Email: support@fitcustomizer.com

Address: Niittokuja 2B, 90440 Kempele, Finland

Phone: +358 403 545 451

1. Fulfillment and Production

Fitcustomizer Oy partners with Printful, a third-party print-on-demand and fulfillment provider, to produce and ship all orders.

Each item is made to order—designed by Fitcustomizer Oy and fulfilled by Printful. Once an order is placed, Printful manages the printing, packaging, and shipping process directly from their nearest fulfillment center to the customer.

2. Processing and Delivery Timeframes

• Processing Time: Orders typically require 5–7 business days to be processed and prepared for shipment.

• Domestic Shipping (within the EU): Estimated delivery within 5–10 business days after fulfillment.

• International Shipping: Delivery may take 15–27 business days, depending on destination and customs clearance.

Please note that these are estimated delivery times. Actual shipping duration may vary based on location, local postal conditions, and unforeseen delays.

3. Shipping Rates and Free Shipping

Shipping costs are calculated at checkout based on your delivery address, product weight, and region.

Fitcustomizer Oy offers free shipping on orders over €300.

Additional free shipping promotions may be offered periodically at our discretion.

4. Carrier Selection

Shipping providers are selected automatically by Printful based on delivery destination, availability, and service performance in each region.

Fitcustomizer Oy does not manually select or alter the carrier once an order has been placed.

5. Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or other fees imposed by local authorities.

We are not responsible for delays or additional costs caused by customs processes.

6. Delivery Issues

Once your order has been shipped, you will receive tracking information via email.

Fitcustomizer Oy and Printful are not liable for shipping delays, loss, or damage that occur after the carrier has taken possession of the package.

If you encounter a delivery issue, please contact support@fitcustomizer.com, and we will assist you in resolving the matter with Printful and the shipping carrier.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees for reshipment.

Effective Date: November 11, 2025

Company Name: Fitcustomizer Oy

Email: support@fitcustomizer.com

Address: Niittokuja 2B, 90440 Kempele, Finland

Phone: +358 403 545 451

1. General Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at support@fitcustomizer.com. Once your request is reviewed, we will provide instructions on how and where to send your package.

Items sent back without prior authorization will not be accepted.

Please note that Fitcustomizer Oy partners with Printful, a third-party print-on-demand service, for production and order fulfillment. Printful is responsible for printing, packaging, and shipping orders on our behalf. However, all return and refund requests must be submitted directly to Fitcustomizer Oy, not to Printful.

2. Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and take the necessary corrective action.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Custom-made or personalized items (such as custom jerseys or apparel)

• Sale items or gift cards

• Perishable or hazardous materials

Please contact us if you have questions regarding the eligibility of your item.

4. Exchanges

The fastest way to receive a replacement is to return the item in accordance with this policy and place a new order once your return is approved.

5. European Union 14-Day Cooling-Off Period

If your purchase is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in their original condition—unworn, unused, with tags and packaging intact.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@fitcustomizer.com.

Fast, Reliable Delivery — Made Just for You:
Each item is custom-made with care by our fulfillment partner Printful, ensuring premium quality and sustainable production. Orders within the EU and U.S. typically arrive in 5–7 business days, while international deliveries reach most destinations within 15–27 business days, depending on location and customs.

All garments are designed by Fitcustomizer Oy and produced on demand by our fulfillment partner Printful, ensuring consistent quality, ethical production, and global delivery.